Two documents are needed to verify your account. One document required is for Proof of Identity (POI). A coloured copy of your identifying document issued by a government is acceptable. This can be an ID card or a passport. The second required document is for Proof of Address (POA). The POA document has to be no older than 3 months and it must also display your full name and address which matches the details provided during the account registration. A POA document can be a bank statement or a utility or gas bill.